Network Support - Total Network Support

Total Network Support provides a high level of priority service, network systems maintenance and IT network support designed for companies with 5 or more users.

The TNS+ network support service level is a network performance management service designed to obtain the maximum level of network reliability and performance with the minimum amount of downtime and inconvenience. Our experienced network help desk team can support organisations with or without in-house IT resources.

Key benefits include:

Service	TNS+
Unlimited telephone helpdesk & e-mail IT support
Unlimited remote management of server(s)
Pre-emptive maintenance visits
NetESP 24/7 server, backup and internet monitoring
Asset management
Warranty co-ordination
No travel time & expenses charge
Reduced rate for consultancy services
Preferential Pricing for DR and Business Continuity Services
Additional benefits when sourcing new hardware
Reduced rate for on-site support
Service level agreement (SLA)
Enhanced Priority Response Service Level Agreement (SLA)
Extended Cover (8.00am to 6.00pm)
Unlimited on-site IT support
Unlimited remote management of workstations
Myhelpdesk interactive IT support
No associated expenses charge (eg accommodation)
E-policy assistance
Software rebuilds of desktop PC’s and notebooks
Rebuild of servers
Standby desktop & notebook hardware
Support for Windows Based Mobiles and PDA's installed by CIT
Incident cover for Virus & Spyware Infections
Monthly NetESP & Microsoft Update Reports
Quarterly Performance, Support Call & Service Level Report / Review

= Service Included = Service Not Applicable

For further information on our TNS+ service, please download the e-brochure by selecting the "Download PDF file" below.

For a personalised quote please click here.