Network Support Bank - Flexible Network Support Solution

The Concise IT Network Support Bank is a simple, flexible and bespoke support solution that allows you to choose the exact level of network support and service you require. You simply buy a "bank" of time, calling it off against our comprehensive range of support AND services, as and when it suits you.

Support Bank is designed for organisations where IT is an important part of the business and who need their systems to keep pace with changing requirements. It is typically utilised when they need assistance with special projects and to cover holidays/absence or busy periods without hiring additional staff.

It can also be used to call upon our network consultants for specialist help, such as for a network security audit or a software migration project, as and when required.

Key features

• Flexible network support, maintenance and service levels to meet your business requirements
• Can be used for any Concise IT service (e.g. - consultancy or network audit)
• No fixed monthly/annual charge (pre-paid)
• Guaranteed response times
• Service Level Agreements with compensation credits
• Monthly incident and time remaining statements
• You can choose as little or as much network support required by your organisation
• 24/7 Proactive Server monitoring is included
• The time is banked until you want to use it (up to a maximum of 18 months)
• Optional remote network management facility (requires upgrade)