News
Concise IT Acheieve 100% Customer Satisfaction in 2009!
An extensive customer satisfaction survey has been undertaken in conjunction with Microsoft and TNS on behalf of Concise IT.
We regularly evaluate our performance and are delighted that this year's results show the following:
100% Customer Satisfaction Rate (92% very satisfied, 8% satisfied)
100% Customer Likely to recommend
100% Customer Likely to repurchase
100% Customer Rated themselves as ‘Very Loyal’ to Concise IT
Currently, our Customer Retention Rate stands at 99.4% for Supported IT Customers (which is at it's highest ever level).
Aiden Wilkinson, Group Marketing Manager for Concise IT & Telecoms welcomed the news, saying "Our 2009 Customer Satisfaction results show that the ongoing investment over the next 5 years to further develop the servicedesk, managed service and monitoring systems is really paying off in terms of benefits and quality of service to the customer.
In addition we employ the very best people, who are highly experienced, well trained and accredited - but most importantly of all - truly passionate about delivering excellent customer service at all times."
8 is Great! (When it comes to Microsoft Competencies)
Microsoft have confirmed that Concise IT has reached all 8 of the Microsoft Competencies relevant to our business model. The competencies acheived are:
Networking Infrastructure Solutions Competency
Information Worker Solutions Competency
Security Solutions Competency
Mobility Solutions Competency
Unified Communications Solutions Competency
Systems Management Competency
Desktop Platform Competency
Server Platform Competency
The Competencies are a demostration of the knowledge and experience that Concise IT has in the key areas of IT & Telecoms network design, implementation, consultancy and support.
Concise IT become the first Google Security and Compliance Authorised Resellers in the UK
Concise IT is proud to announce that we have become the very first Google Security and Compliance Authorised Reseller through the distribution channel in the UK for: Google Message Security and Google Message Discovery.
New Staff
Due to the continued success in 2009 Concise IT have recently welcomed a further eight new members to the team in order to maintain our very high standards of customer service and internal support. The new staff members are:
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Paul Rutherford - 2nd Line Servicedesk Analyst
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Michelle Baldwin - Marketing Assistant
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Brent Porter - IT Sales Executive
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Steve Shields - Mitel Technical Solutions Consultant
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Tom MacDonald - 2nd Line Servicedesk Analyst
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Steve Brown - Technical Consultant
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Steve Davies - 2nd Line Servicedesk Analyst
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Bex Menon - 1st Line Servicedesk Support
First Class IT Support and Service - Concise IT Adopts ITIL Standard
Concise IT has announced they will be aligning their service delivery and processes to the de facto standard called ITIL (short for Information Technology Infrastructure Library). A worldwide standard, ITIL is normally found in much larger organisations such as Shell, Microsoft, BT and Boeing..
Reducing Business Costs? Reduce Your Company's Telephone Bills by at least 10%
As the economic downturn continues companies are looking to reduce business costs. Rising taxes, fuel and utility bills are weighing on all businesses and the requirement to reduce these business costs is becoming imperative..
Acquisition of Takeda Technology Limited
IT Support, Consultancy and Services Company, Concise IT have acquired the Telecommunications Company, Takeda Technology Limited, also known as Takeda Telecom, forming Concise Telecoms Limited. Concise IT has announced that the new group company of Concise IT and Concise Telecoms is called Concise Technology Group Limited..
