Concise IT network support bank

Support Bank Enterprise (SBE)
Higher Level Flexible Network Support Solution

Support Bank Enterprise is a Pre-Paid Support package offering a simple and flexible solution designed for businesses undertaking complex IT projects requiring higher level premium services.

How Support Bank Enterprise Works...

The customer buys a ‘bank’ of time that can be used for a wide range Concise IT premium services on an ad hoc basis.

Support Bank allows you access to a team of highly trained staff, qualified to implement the outlined solution.

Premium services include:

• VMware Installations using VMware Standard or VMware Enterprise
• VMware Installations using Virtualcentre Management Server
• Microsoft Enterprise Products and above
• Microsoft and/or VMware Clustering Technologies
• Complex SAN Deployments (All Fibre Channel and Fibre Channel Array Technologies)
• Complex DR Provisions involving any of the Concise IT Supported Technologies
• Complex Double Take Installations
• Complex Datacentre Deployments involving any of the Concise IT Supported Technologies
• Servicedesk, Remote* and On-site Support of the above solutions

*Remote Support is optional. Requires additional purchase of remote support software & installation upgrade.

The more hours purchased, the lower the equivalent hourly rate.

Best suited to Companies...

• Who require specialist installation, project management and consultancy on complex IT projects
• Who need a helping hand supporting complex solutions during holidays, absence or busy periods without hiring additional staff

Network Support Bank Enterprise - Key Features:

• All premium services available from 9am to 5pm - Monday to Friday
• You can choose as little or as much time needed by your company
• Service Level Agreements for support
• Monthly incident and time remaining statements
• The time is banked until you want to use it - (maximum of 18 months)