Concise IT latest news
News
New Staff
Due to the continued success in 2008 Concise IT have recently welcomed a further six new members to the team in order to maintain our very high standards of customer service. The new staff members are:
- Steve Shields – Mitel Technical Solutions Consultant
- Paul Maziere – IT Sales Executive
- Tom MacDonald - 2nd Line Servicedesk Analyst
- Steve Brown – Technical Consultant
- Kelly Appleton – 1st Line Servicedesk Support
- Steve Davies – 2nd Line Servicedesk Analyst
Concise IT win Borders Deal
Concise IT are delighted to announce that Bookstore giants Borders UK Ltd have chosen Concise IT to Design, implement and support its new core infrastructure.
Get a Nintendo Wii for free!
Due to customer demand - Concise IT will be running it's popular customer referral scheme - featuring a Nintendo Wii as the reward! In short - referrals for new IT Support or services (subject to minimum spend) will be rewarded with an Nintendo Wii worth £250! The promotion ends on 31st December 2008.
Would you like to win an Nintendo Wii? Click here to e-mail your referral.
Microsoft Gold Partner - top 5 competencies and counting!
Microsoft have confirmed that Concise IT have now passed the top 5 Network competencies from Microsoft. They are:
- Advanced Infrastructure Solutions
- Networking Infrastructure Solutions
- Information Worker Solutions
- Mobility Solutions
- + Unified Communications Solutions (We have too many competencies to fit on the Microsoft Gold Partner Logo - above)
Latest Customer Satisfaction results are announced
An extensive customer satisfaction survey has been undertaken in-house and conjunction with Microsoft at the end of December 2007.
81% of Concise IT's customers who agreed to participate in the survey gave us very valuable feedback on areas such as our strengths (and areas for improvement). We are delighted to say that 99.5% of respondees were very satisfied (84.2%) and Satisfied (15.3%) with our support & services. 96% were rated as very loyal in the loyalty index.
We are delighted to see that our retention rate and customer satisfaction levels have increased in 2007 to 98.7%, which is excellent considering that customer numbers have increased beyond normal growth levels.
Of course we are taking on board the excellent constructive feedback on how we can improve our services further - we want to see 100% in 2008!
Investment Reaps Results
A network solutions company is practising what it preaches when it comes to capital investment- and reaping the rewards as a result.
Concise IT specialises in providing outsourced IT support for SMEs (small to medium enterprises), designing, installing, supporting and maintaining networks and providing IT disaster recovery support for companies ranging from two users to 300 users. It was already prospering, having doubled turnover in the past two years and seen a 50% growth this financial year alone,. And that performance is set to improve, with its conversion rate increasing to 100% in the past six weeks!
Managing director David Southern puts the current boom down to the combination of the quality of service his company provides, and its relocation into a 4,500 sq ft new office at Willan Developments' Royal Court on Gadbrook Park in Northwich. He elaborates, "We were renting nursery units in Winsford, which were becoming too small for us. Royal Court is a convenient, professional-looking development and gives us the accommodation we need and the ability to expand.
"Since we moved here, every prospect coming through the door has signed on the dotted line, which didn't happen before, so the building is obviously contributing towards our success in creating the right impression. Now we are monitoring hundreds of servers nationwide, with any potential problem being instantly notified, enabling us to alert the client and ensure the system doesn't 'go down', or is down for as little time as possible. In these days where commerce is increasingly reliant on networks and the internet, that is vital: for one client, every hour a server is down can cost him £60,000, so it is crucial his network is operating 24/7!"
He adds, "We believe in 'Best Practice', and from experience know that it is better to invest in quality, be it software or hardware, as it is proven to the field to be more stable and secure. That ethos extends throughout our organisation, to the quality of people and premises. The impact our move has had on our business proves the point."
