Concise IT work with us
Helpdesk Engineer
Salary negotiable dependant on experience
About you
We are looking for a 1nd/2nd Line Helpdesk Engineer, to support systems on our busy service desk handling both 1st and 2nd line calls covering both Microsoft desktop, Server technologies and Networking.
The role involves Monitoring customers systems using an in house bespoke monitoring system. Logging calls and closing call within predefined customer SLA’s. Troubleshooting hardware and software problems.
Experience
Minimum 2 years experience in a technical support role or similar Hands-on networking and Microsoft skills are also essential. A Good Knowledge of MS Desktop and Server Technologies· Good understanding of TCP/IP.
Key Skills
Ideally you will also have some of the following:·
- Microsoft MCP/MCSE/MCSD qualification
- Cisco Pix
- Routing
- Switching
- Network Firewalls
- Microsoft Server 2000/2003/XP/Vista/SBS 2000/2003
- Active Directory,
- SQL Server 200/2003
- Exchange 2000/2003/2007
- RAID technologies
- HP Server and desktop technologies.
- You should also have excellent diagnostic and problem solving skills,
- Excellent telephone manner.
This is a fantastic opportunity to join a market-leading, cutting edge company with excellent career opportunities and opportunities to gain Microsoft MCSE accreditation.
If you would like to apply for this position then please email your current CV to personnel@conciseit.co.uk
Strictly no recruitment agencies.
